TY  - BOOK
AU  - Foster, Timothy R.V.
TI  - 101ways to boost customer satisfaction
SN  - 8175541504
U1  - 658.812 
PY  - 2001///
CY  - New delhi
PB  - Kogan Page India Private Limited
KW  - Customer Relations
N1  - Reprinted 2003
ER  -